Things you should know & things to ask before hosting...
What makes ActionCCs Practical Act! Hosting any better than the next ACT! hosting company? With more and more
ACT! Database hosting companies showing up every day it?s hard to make a choice and know that you made
the right choice. Here are a few things you might want to know, and ask, before you chose your ACT! hosting provider.
When selecting an ACT! hosting provider, it is very important that your ACT! Database and the services you are
consuming (ACT! Synchronization or ACT! Premium for Web) are not on the same server. ACT! Sync and ACT! Premium for Web
require web access outside a firewall. Therefore, having the ACT! Database and either service on the same server will
potentially expose your database to the hazards of the internet such as exposure to viruses and other internet attacks.
Another problem with this server configuration, in a hosted server environment, is that if the services are
mixed and the usage for one service becomes resource intensive or becomes unavailable it can affect the other
services on the server, thus creating more down time.
The Question to ask: Is my database hosted on the same server that ACT! Sync or ACT! Premium for Web is installed on?
Our Answer: To make sure that your data is secure and accessible we have zero mixed server environments.
We start with a data server that houses your database, and this server is not exposed to the internet.
We provide the services (ACT! Sync & ACT! Premium for Web) via dedicated servers for each service. This ensures that
our sync clients do not affect our web clients and visa versa.
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Managing Your Database
When you decide to host your database, you should know there are certain things that can only be
performed on the Master Database. These things include: making changes to the schema (design of fields),
creating remote databases, managing Actvity types, setting up new ACT! users, and backing up your database.
Most ACT! hosting companies charge an hourly fee to make changes, add users, etc. When your database is hosted with them
you are working at their pace, not the pace of your business.
Some ACT! hosting companies give Citrix Access to your database which can be problematic and opens
up security holes in thier system. You also have to install the software for a remote client.
Citrix access normally comes at a high monthly price ($50-$100).
The Question to ask : Once my Database is hosted, how will I make design changes or add users to it?
Our Answer: We have a unique web based tool that no other ACT! hosting company has. It
is called MaxControl. With MaxControl there is no need to install a remote client to access your database.
You log on at our website and manage your databases schema, create/recreate remote databases, manage users, and more.
Monthly Cost is only $20.
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Database Maintenance is the proactive way to ensure that your database will always run at an optimum level.
This can be accomplished with nightly database maintenance and backups. Nightly backups are the only way to
ensure that your data is safe in the event of a database corruption or server failure. Some ACT! hosting companies
offer a dedicated virtual server for a very low price, but this requires you to do your own maintenance and backups.
Others provide nightly backups but getting an instant backup is something that most clients can only dream of having.
The Questions to ask: How often is my database backed up? How do I access these backups? Can I get an
"Immediate" backup when ever I want?
Our Answer:Your ACT! database will be backed up nightly around midnight. Backups are made a
vailable via MaxContrl as part of our hosting solution. With MaxControl you can create a backup anytime, anywhere.
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Secure Data Center
Some ACT! hosting companies host your database on a computer/server in their office with limited backup power,
and physical security. Without proper backup power, the server could go down and your database could become
unavailable until power is restored. This means that you cannot access your database in any way. Also, without
limiting physical access, anyone could steal data that resides on the server where your data is stored.
The Questions to ask:So where is the server that my ACT! database will be hosted on?
What kind of backup power do you have? How long can the server and internet connection stay up in the event
of an outage? How many people can physically touch the server where my database will be housed?
Our Answer: Our Enterprise Class servers are stored in a Class IV data center. Backup power
is provided by room size UPS (Battery backups) and 3 apartment size generators. Our power will never go out.
For more information see our Data Center page. Only our
technician has physical access to our servers which are in a securely locked server cabinet.
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Some ACT! hosting companies host your database on a High Speed Broadband Internet connection.
You to can do this, but without the proper network infrastructure and "backbone internet speeds" your
experience may not be all you might expect it to be. Some hosting companies only have one or two internet
connections to their servers, and both connections are with the same provider. If that provider goes down,
so goes your database.
Request a demo of the hosted solution (i.e. ACT! Premium for Web) that is hosted in the same place your
database will be hosted. The performance can be slow if the hosting company does not have
sufficient “up” bandwidth. Make sure they show you the application on their servers,
not the demos at www.ACT.com
The Questions to ask: What is the up Internet speed where my ACT! database will be hosted?
How many Internet connections do you have to the server? Can I see a demo of ACT! Premium for Web on
your servers in your facility?
Our Answer: Our 6 internet connections are provided by AT&T, Global Crossing, MCI, Sprint,
Quest and Telcove. All are OC-3 Connections (100X a T1 speed) or greater. For a demo of ACT Premium for Web on
our servers Click Here
After you search around the Web and talk to other hosting companies you will see the choice is clear - ActionCCs Practical Act! Hosting provides the most
advanced ACT! hosting available.
For more information on our hosting solutions, give us a call or Contact Us now.
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